Our business, Constructing Spaces Pty Ltd could not be more impressed with the work of the installer Karl at our most recent project in Hawthorn, Victoria. A true professional that took the utmost pride in his work and was a pleasure to deal with. Thanks Karl. Great work.
The guys got the job done with no hassle. Mark the installer was professional and handy with providing information during install to make it run smooth
The whole process was easy and we are very happy with our new lift. All the staff from sales through to installation and handover were great. The lift itself is a great addition to our new home, which given the cost of building in 2024 is not a huge expense for the future proofing it gives us.
We had Bakhos servicing our lift and we are very happy with the service he performed.Bakhos is professional, knowledgeable and friendly.Another reason I like Bakhos to service my home lift is because for any reason I cannot be home on the day my lift is due to be serviced my mother is able to communicate with him as he speaks Spanish! That’s a bonus!! as my mum’s English is not that good.😃 Excellent!!
There were BIG issues with communication and securing dates with this company. The office staff were often rude.I had a delivery of equipment sent without prior notification. This became problematic as it couldn’t be moved and was in the way with renovations.Finalisation of the installlation was delayed 2 months due to late arrivals of the equipment from Italy. I paid a deposit in may and finally was able to use the lift in January.The office made it VERY CLEAR they did not appreciate being called about delivery dates, installation dates.I had been informed the lift installation would be 3 months. It took over 7 months to have a lift one could use.The lift is good,,,,,but the service was AWEFUL from the office staff.Lack of communication is a huge problem.!!!
Nandara was amazing! She really knows her stuff and made the process very smooth. Super friendly and helpful, she made sure I got exactly what I was looking for. Highly recommend her we are definitely going with Next Level Elevators.
Communication with Trent was fabulous throughout the ordering process. He was patient, honest and very knowledgeable about all aspects of the lift, which went a long way towards helping us choose the lift and the finishes. Customer service at its finest :)
Mitch has serviced the lift yesterday post 6 months of installation, and he is very humble, modest and services the lift to precision. He will keep you updated all the steps, and provide a clear easy to understand lift description.Mitch was the installer too 6 months back and installed to perfection. Refer pics.Next Level Elevator lifts are the most premium lifts in residential space based on my research. Look no further.Eddie, the lead at Next Level is easily approachable, and will help you in all ways to make technical things happen.We were fussy with our install for a flush finish (so that lift is not spotted at all in the house) and zero threshold (for wheelchair access). thanks to next level to make it happen.
We were very happy with the service. Shawn was a delight to work with and the lift is working perfectly. Everything was fully explained and i would recommend this company if thinking of installing a lift
Marcos the technician rang and introduced himself prior to arrival and was friendly informative and helpful when at the job . We managed to fix the issue of phone / NBN because of him
Next level lifts are great and the whole process has been easy. Mitch our service guy is extremely knowledgeable and helpful also very pleasant and communicative letting us know exactly when he will be arriving- pleasure to deal with.
Service was completed extremely thoroughly. Mitch was spot on with timings. Communicated all he did and very clean. A pleasant experience without any of the usual “Tradey” attitude.
Had our lift for 4 years and has been serviced by Mitch for the past two services. Very happy with the service Mitch supplies, he explains all that he is doing and if anything needs to be replaced or checked he is all over it. A good fella to have working on our Lift.
Always a pleasure to have Mitch carry out periodic services on our Next Level lift. Always has a smile, so friendly, really knows the product and takes time to answer my questions.
Wonderful experience with next level elevators from our initial consult to install and to servicing. All the team has been great to deal with from Eddie to Mitch with commissioning and servicing.
Bakhos was quick and efficient with his job, he took us through everything that we needed to do and also was so friendly, I enjoyed having him to set up our elevator and I am really satisfied with how everything turned out, he also cleaned the lift and ensured that it was perfect before we were ready to use it.
Mitch from Next Level Elevators was very professional and engaging when servicing our lift today.We would strongly recommend their services to other lift owners.
Mitch communicated by text his ETA on the expected day , a helpful email of the appointment sent earlier. Mitch was compétant , knowledgeable & pleasant & answered my queries v well.I’d give him a job anyday! Thankyou
Excellent service, job well done. Special thanks to Eddie - project manager, Scott - installer, Sam office coordinator. Thank you very much. Our lift takes us up and down now. We are very happy. Thank you Next Level Elevators team. Regards Simon.
I recently had my lift serviced by Bakhos. He was very polite, on time, efficient and explained what service issues there were. His bubbly personality and work ethics made him a pleasure to deal with!
We were extremely happy with the Next Level installation and commissioning team. They were delightful to deal with and did a fantastic job getting our lift up and running. All the work was meticulously done. Thanks to Matias, David and Bakhos!
Mitch was really terrific. So polite so efficient and really lovely manner and nature. He gave us a great explanation on everything he had done without our asking. He made very easy for us to picture and understood and with special understanding to our big time distance away from a company office. We couldn’t have asked for anything better
Our annual lift service was conducted with friendly and efficient service by Mitch and we are very confident and satisfied with the work completed. Rod & Heather
Our Next Level elevator (Ascent) was installed over 5 years ago and we couldn’t be more happy with the product and customer service.We were pleased that it was Mitch who came yesterday to carry out our yearly service as we met him last time and were confident the service would be performed in an efficient manner - which it was. Mitch is also is very personable and we look forward to seeing him when it is time for our next service. Thanks Mitch.
Bakhos is a lovely, friendly man 👍This is the second time he has serviced our lift and he’s done a wonderful job ( again ) he explains everything he does and why so that we have a clear understanding of what’s happening . I’ll request him again 😊
From the first day, when we looked at elevators in your showroom, until today, when Matt installed our shaft, we’ve experienced true professionalism from all involved. Our sincere thanks 🙏 goes to Samantha, Eddie and Peter as well as Matt. We will not hesitate to let friends and family know about how smooth your organisation has made this experience for us. Thank you all.
The Service and Professionalism from Trent at Next Level Elevators has be exceptional! We had a very long wait for our DA approval therefore we had a period of 18 months that we were finalising the design and finishes which needed certain changes and decisions. Nothing was ever a problem during our discussions and everything was actioned immediately. A pleasure to deal with.
Mitch was very efficient, friendly and explained all costs and everything that he was doing for the service on my lift.I highly recommend Next Level Elevators.
We are very happy with our lift from Next Level Elevators, installation was hassle free and the regular service from Mitch is great. He takes the time to check everything, tells what he has adjusted and askes if we have any issues or questions. Great service Mitch , thanks
Mitch arrived to do our annual service here @ Marengo and like last time did an excellent job. Very efficient and informative about what was needed for another year.Thanks Mitch & Next Level 👍
We just had our 6 mth service and would absolutely recommend Next Level Elevators. Their customer service was excellent. Mitch was very knowledgeable, very competent and answered any questions we had. All our dealings with Next Level have been fantastic. We are located at Moggs Creek and would not hesitate to recommend them to anyone down the Great Ocean Road 😊
Fantastic company & product. Would be so much greater if you had your own builders. Also we had to pay extra thousands to store the lift as we had a lot of difficulty getting a builder. We recommend informing customers to get their builder locked in first before ordering the lift. Otherwise professional friendly and polite effecient staff. Great job. Thankyou. I would recommend you.
Extremely happy from the first contact to our current dealings with all staff.Pranit recent attended to carry out the service, nothing too hard, more the willing to explain and accommodate. All the technicians that have attended are willing to go above and beyond. Can not recommend Next Level Elevators highly enough. 👍🏻
David Smith and the entire team provided us with excellent communication and coordination of the various skilled people to provide advice to achieve the modifications designed to give us the best outcome. We are very happy with our new lift.
We found Rich and his installation team very pleasant. Communication was so relaxed that we offered them free accommodation in our downstairs flat for the week with home cooked meals.Their workmanship was first class resulting in the final product being much admired.Since the completion of the Next Level Elevator, it has been a valuable asset to our house, both practically and financially. We highly recommend this company to other home owners.Margaret and Graham Thomas. Strathdale, Vic.
Pranit serviced our lift. He was most courteous, very friendly & helpful & efficient. Because we had recently moved into our new home which came with the lift he took the time to walk us through all of the functions and safety features of the Compact lift. Highly recommended.
So happy with the level of professionalism. From the first phone call, visiting the showroom, installation by Reece plus the commissioning of our new lift.Christina answered endless emails managing to co-ordinate the commissioning of our lift in time for my 90 year old Mum’s visit from interstate. Mum was extremely pleased she didn’t have to navigate the internal stairs. 😂Great work by all.👍🏻 ⭐️⭐️⭐️⭐️⭐️
The team at next level elevators have been excellent in all aspects from booking, servicing all the way through to the technical team. Tahlia has been brilliant to deal with in coordinating the technician to attend and kept me updated at all times.Pranit the technician has been amazing, he has a wealth of knowledge. He resolves all my technical issues, any concerns I have and answers all my questions that provides reassurance.Thank you and definitely recommend to install a next level elevator.
