Mitch has serviced the lift yesterday post 6 months of installation, and he is very humble, modest and services the lift to precision. He will keep you updated all the steps, and provide a clear easy to understand lift description.Mitch was the installer too 6 months back and installed to perfection. Refer pics.Next Level Elevator lifts are the most premium lifts in residential space based on my research. Look no further.Eddie, the lead at Next Level is easily approachable, and will help you in all ways to make technical things happen.We were fussy with our install for a flush finish (so that lift is not spotted at all in the house) and zero threshold (for wheelchair access). thanks to next level to make it happen.
We were very happy with the service. Shawn was a delight to work with and the lift is working perfectly. Everything was fully explained and i would recommend this company if thinking of installing a lift
Marcos the technician rang and introduced himself prior to arrival and was friendly informative and helpful when at the job . We managed to fix the issue of phone / NBN because of him
Next level lifts are great and the whole process has been easy. Mitch our service guy is extremely knowledgeable and helpful also very pleasant and communicative letting us know exactly when he will be arriving- pleasure to deal with.
Service was completed extremely thoroughly. Mitch was spot on with timings. Communicated all he did and very clean. A pleasant experience without any of the usual “Tradey” attitude.
Had our lift for 4 years and has been serviced by Mitch for the past two services. Very happy with the service Mitch supplies, he explains all that he is doing and if anything needs to be replaced or checked he is all over it. A good fella to have working on our Lift.
Always a pleasure to have Mitch carry out periodic services on our Next Level lift. Always has a smile, so friendly, really knows the product and takes time to answer my questions.
Wonderful experience with next level elevators from our initial consult to install and to servicing. All the team has been great to deal with from Eddie to Mitch with commissioning and servicing.
Bakhos was quick and efficient with his job, he took us through everything that we needed to do and also was so friendly, I enjoyed having him to set up our elevator and I am really satisfied with how everything turned out, he also cleaned the lift and ensured that it was perfect before we were ready to use it.
Mitch from Next Level Elevators was very professional and engaging when servicing our lift today.We would strongly recommend their services to other lift owners.
Mitch communicated by text his ETA on the expected day , a helpful email of the appointment sent earlier. Mitch was compétant , knowledgeable & pleasant & answered my queries v well.I’d give him a job anyday! Thankyou
Excellent service, job well done. Special thanks to Eddie - project manager, Scott - installer, Sam office coordinator. Thank you very much. Our lift takes us up and down now. We are very happy. Thank you Next Level Elevators team. Regards Simon.
I recently had my lift serviced by Bakhos. He was very polite, on time, efficient and explained what service issues there were. His bubbly personality and work ethics made him a pleasure to deal with!
We were extremely happy with the Next Level installation and commissioning team. They were delightful to deal with and did a fantastic job getting our lift up and running. All the work was meticulously done. Thanks to Matias, David and Bakhos!
Mitch was really terrific. So polite so efficient and really lovely manner and nature. He gave us a great explanation on everything he had done without our asking. He made very easy for us to picture and understood and with special understanding to our big time distance away from a company office. We couldn’t have asked for anything better
Our annual lift service was conducted with friendly and efficient service by Mitch and we are very confident and satisfied with the work completed. Rod & Heather
Our Next Level elevator (Ascent) was installed over 5 years ago and we couldn’t be more happy with the product and customer service.We were pleased that it was Mitch who came yesterday to carry out our yearly service as we met him last time and were confident the service would be performed in an efficient manner - which it was. Mitch is also is very personable and we look forward to seeing him when it is time for our next service. Thanks Mitch.
Bakhos is a lovely, friendly man 👍This is the second time he has serviced our lift and he’s done a wonderful job ( again ) he explains everything he does and why so that we have a clear understanding of what’s happening . I’ll request him again 😊
From the first day, when we looked at elevators in your showroom, until today, when Matt installed our shaft, we’ve experienced true professionalism from all involved. Our sincere thanks 🙏 goes to Samantha, Eddie and Peter as well as Matt. We will not hesitate to let friends and family know about how smooth your organisation has made this experience for us. Thank you all.
The Service and Professionalism from Trent at Next Level Elevators has be exceptional! We had a very long wait for our DA approval therefore we had a period of 18 months that we were finalising the design and finishes which needed certain changes and decisions. Nothing was ever a problem during our discussions and everything was actioned immediately. A pleasure to deal with.
We are in the process of having a home-lift installed at Malabar by Next Level Elevators. The first stage of installing a concrete pit and opening the floors was completed by us and inspected and approved by Next Level Elevators. The staff at the showroom at Matraville were helpful and Trent Sainsbury, the Sales Manager, was truly professional. Niall Rice, the Project Manager, who inspected the current works was knowledgeable and helpful. Our experience with this firm has been positive.
I was blown away by Trent's professionalism. Blown away by his promptness in his replies to my queries. Blown away by his courtesy in his communications.
l had Mitch come out this morning to service my lift. He was very professional, knowledgeable and punctual. He explained to me that he would be performing a free upgrade along with his normal checks. On completion of the service he took the time to explain the works he performed. A great guy to deal with.
Mitch serviced our lift today. He has a pleasant manner and explained what he had done and left everything tidy. This is his second visit and we have been very pleased both times.
Mitch was very efficient, friendly and explained all costs and everything that he was doing for the service on my lift.I highly recommend Next Level Elevators.
We are very happy with our lift from Next Level Elevators, installation was hassle free and the regular service from Mitch is great. He takes the time to check everything, tells what he has adjusted and askes if we have any issues or questions. Great service Mitch , thanks
Mitch arrived to do our annual service here @ Marengo and like last time did an excellent job. Very efficient and informative about what was needed for another year.Thanks Mitch & Next Level 👍
We just had our 6 mth service and would absolutely recommend Next Level Elevators. Their customer service was excellent. Mitch was very knowledgeable, very competent and answered any questions we had. All our dealings with Next Level have been fantastic. We are located at Moggs Creek and would not hesitate to recommend them to anyone down the Great Ocean Road 😊
Fantastic company & product. Would be so much greater if you had your own builders. Also we had to pay extra thousands to store the lift as we had a lot of difficulty getting a builder. We recommend informing customers to get their builder locked in first before ordering the lift. Otherwise professional friendly and polite effecient staff. Great job. Thankyou. I would recommend you.
Extremely happy from the first contact to our current dealings with all staff.Pranit recent attended to carry out the service, nothing too hard, more the willing to explain and accommodate. All the technicians that have attended are willing to go above and beyond. Can not recommend Next Level Elevators highly enough. 👍🏻
David Smith and the entire team provided us with excellent communication and coordination of the various skilled people to provide advice to achieve the modifications designed to give us the best outcome. We are very happy with our new lift.
We found Rich and his installation team very pleasant. Communication was so relaxed that we offered them free accommodation in our downstairs flat for the week with home cooked meals.Their workmanship was first class resulting in the final product being much admired.Since the completion of the Next Level Elevator, it has been a valuable asset to our house, both practically and financially. We highly recommend this company to other home owners.Margaret and Graham Thomas. Strathdale, Vic.
Pranit serviced our lift. He was most courteous, very friendly & helpful & efficient. Because we had recently moved into our new home which came with the lift he took the time to walk us through all of the functions and safety features of the Compact lift. Highly recommended.
So happy with the level of professionalism. From the first phone call, visiting the showroom, installation by Reece plus the commissioning of our new lift.Christina answered endless emails managing to co-ordinate the commissioning of our lift in time for my 90 year old Mum’s visit from interstate. Mum was extremely pleased she didn’t have to navigate the internal stairs. 😂Great work by all.👍🏻 ⭐️⭐️⭐️⭐️⭐️
The team at next level elevators have been excellent in all aspects from booking, servicing all the way through to the technical team. Tahlia has been brilliant to deal with in coordinating the technician to attend and kept me updated at all times.Pranit the technician has been amazing, he has a wealth of knowledge. He resolves all my technical issues, any concerns I have and answers all my questions that provides reassurance.Thank you and definitely recommend to install a next level elevator.
So pleased to receive nicely finished lift of Next Generation Elevators earlier than scheduled. Very appreciate the professionalism, project handling and excellent work of the service team. Specially thanks to Peter, Eddie, Charlotte, Vincent and Pranit.....
We chose a Next Level Elevator for our new build in Rye, Victoria. The install was planned and executed very well. The lift has been very reliable and is used multiple times daily. Service has been very prompt and effective. We are very happy we chose Next Level and recommend them highly.
I installed a Next level elevator in our home three years ago and have found it to be a huge asset in accessing the first floor. The lift has a quality glass open view and the cable system has performed without fault and is far easier to install than the hydraulic system that other companies sell.I would not hesitate to recommend Next level Elevators.The service team was excellent, Richard Ferrie was very friendly and most important of all prompt and responsive.I will definitely recommission Next Level Elevators again in any future projects and will not hesitate to recommend to my friends and family.
We those Next Level over two other Companies on recommendation and had a seamless installation. The different technicians that worked on the various stages of installation new their trade and explained the process perfectly. The lift works perfectly and after 12 months since completion we are glad to say we are very proud of the outcome.
We are very happy with our Next Level Elevators. The service team was excellent, very friendly and most important of all prompt and responsive. Many thanks to Kim and the service team for your wonderful service. It is comfort to know that every time when we call, you guys are always attentive and response immediately. I can not thank you enough for that.In addition to the service, the lift is of good quality, high tech and quiet. We had small teething problems but it was always resolved in a timely manner. I will definitely recommission Next Level Elevators again in my future project and will not hesitate to recommend to my friends and family.
Thanks to the Melbourne team at Next Level for the installation and ongoing service commitment of our much needed home lift in June 2018. Servicing and minor tweaks, such as NBN changeover, have been a phone call away. We have recommended Next Level to friends and family, and invited them to experience our lift. We understand it is a luxury item, but for the same cost of a new car it is truly a daily pleasure, especially for someone who cannot comfortably manage stairs. As such, two families we know are also now enjoying the benefits of a Next Level Accent lift in their homes. Planning and investing in our future now, means we will be able to live comfortably in our new home well into our senior years.Lia and John G
